Ok to Increase Technology

Oh, thank god someone is saying something I agree with about this.
Large corporations that eliminated employees in the name of outsourcing and automation are now facing increasingly stiff competition from small businesses with access to these same efficiency-enhancing tools.
I sometimes get worried about such things and end up buying books upon books on the subject only to get alarmist rhetoric. But I like the above article.

One area I won't shed a tear on in automating, short term or long term, is this.